Refund Policy
Customer cancellations
Tickets are normally non-refundable when a customer cancels, changes their mind, cannot attend, arrives late or does not attend. Check the event date, venue, ticket type and quantity before paying. Exceptions required by applicable law remain available.
Organizer cancellation
If the organizer cancels an event, we provide a full refund of the amount you paid for the cancelled booking. We will contact affected customers using their booking contact details and explain the refund process. We do not substitute a voucher for this refund without your agreement.
Rescheduled events
If an event is rescheduled, we will inform you of the new date and offer you the choice of a refund or an updated ticket. Reply using the instructions in the rescheduling notice or contact support with your order number. If you choose the new date, we will send or make available your updated ticket and explain whether the old ticket has been replaced. If you choose a refund, the corresponding ticket will no longer be valid once the booking is cancelled.
Duplicate charges, failed or pending payments
If you see a duplicate debit or a debit without a confirmed order, contact us with your order number if available and the payment reference. We will check the payment status with our records and the payment provider. A failed or pending payment is not a valid ticket. Please check the status before paying again. Incorrect or duplicate collections will be investigated and corrected where confirmed.
How refunds are processed
Eligible refunds are processed through the original payment channel, subject to the payment provider and bank process. We will communicate the refund amount, initiation status, reference when available and expected processing time when handling your request. The time for funds to appear depends on the payment method and bank; an initiated refund is not the same as a completed credit. Contact us if it has not arrived within the timeframe communicated to you.
To request assistance, use the email address associated with your booking and include the event name, order number and reason. We will not ask you to enter a UPI PIN, share an OTP or make another payment to receive a refund. This policy does not restrict remedies required by applicable law.
Contact us
For booking, delivery, refund or privacy assistance, email support@toxicspirit.com. Include your order number and event name when relevant. Never send passwords, OTPs, UPI PINs or full payment-card details.