Ticket Delivery

Digital ticket delivery

Toxic Spirit sells event admission tickets. Tickets are delivered electronically; there is no physical shipping for ordinary event tickets.

When your ticket is available

After PhonePe payment is confirmed by our order system, ticket generation begins. Your order confirmation and ticket information are sent to the email address on the booking. You can also sign in and open My Account → Tickets to view the order and download available PDF tickets. A pending, failed or cancelled payment does not create a valid admission ticket.

Check your details

Use an email address you can access and provide accurate name and mobile details. Check the event date, venue, ticket category and quantity before paying. A mobile number does not by itself mean delivery by SMS or WhatsApp is included.

If a ticket has not arrived

Check your spam or junk folder and My Account → Tickets. If payment is confirmed but a download is still unavailable, contact support with the order number and payment reference. We will check the payment and ticket records and arrange access or a resend as appropriate. Do not pay again solely because an email is delayed.

Using and protecting your ticket

Keep the ticket and QR code private and have them ready at entry. Follow the event-specific identification and admission rules. A duplicate copy does not provide an extra admission. If an event is cancelled or rescheduled, our Refund Policy explains the available refund or replacement-ticket options.

Contact us

For booking, delivery, refund or privacy assistance, email support@toxicspirit.com. Include your order number and event name when relevant. Never send passwords, OTPs, UPI PINs or full payment-card details.